Agency Online Ordering

Prior to placing your order, please ensure you understand the ordering schedule, and other notes about placing your order:

  • Orders are Ready in Two Business Days - Your order must be received two business days prior to your delivery or requested pick-up date and time. Multiple orders for an agency will be linked by the delivery or pick-up date. We are unable to accept orders more than two weeks in advance of the requested pick-up or delivery date. 
 Need Order By:  Order Due by Close of Business (5 p.m.)
 Monday  Wednesday of the previous week
 Tuesday  Thursday of the previous week
 Wednesday  Friday of the previous week
 Thursday  Monday
 Friday  Tuesday

 

  • Delivery Note - If you receive a delivery, your order(s) must be received at least 48 hours prior to your delivery date and time.

  • Acknowledgement - You should receive an acknowledgement email 24-36 hours before your pickup/delivery date. No acknowledgement Email? There could be a number of reasons you have not received an acknowledgement. Please check the Order Management section of your account to see if the system shows whether your order has been 'Acknowledged' or 'Released'.

Common Mistakes:

  • Order is still in the shopping cart. To place the order, click 'Submit Cart'.
  • Did not select delivery method. Please choose pick-up or delivery. Note: You must already be an approved delivery agency to receive delivery. Simply choosing delivery will not cause your order to be delivered.
  • Requested more quantity than available of any item. The system is unable to process the order if the shopper has requested more than the available quantity of any item. Pay close attention to quantities when submitting your cart. This must be corrected for your order to be processed. If this occurs the system will display a popup window with an error message.

Visit the Frequently Asked Questions (FAQs) page for tips on ordering and other common topics. If you still have a question about your order, please contact aeorders@ntfb.org

 




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North Texas Food Bank, 4500 S. Cockrell Hill Road Dallas, TX 75236-2028 214.330.1396 (MAP IT)