Agency Zone Toolkit

Welcome to the New Agency Zone!

As you may notice, we've moved all Agency Zone content to the primary NTFB website! This will allow us to make edits more regularly, and we hope make the site much more useful for you, our Partner Agencies! While the old site will continue to be available for the next few months, we will no longer update that site. We encourage you to save this website link to your web-browser favorites, in place of the old Agency Zone site, beginning today.

Please Note: Beginning August 1, you will be expected to use this new site to submit your monthly reports (we will send out additional reminders prior to that date).

How to Navigate the Site – Use the menu on the left-hand side to find all the content you'll need. You'll also find that on this page, the Agency Zone Toolkit, there will be helpful information and announcements (scroll down on this page to view additional content). We encourage you to take a few minutes to explore the different pages that are featured on the left-side menu so that you are familiar with the new layout prior to any impending deadlines.

What's New – While some of the information was pulled directly from the old site, you may notice others include more robust changes. Two examples are the Recall page and the Submit a Report page. Visit those pages to learn more about what's new there. 

Have a Suggestion/Question about the new Agency Zone? Let us know by emailing parteam@ntfb.org.  

New training available: Civil Rights Training

As a requirement of TDA/USDA, all volunteers and staff assisting with food and nutrition service programs will need Civil Rights training annually. Signed documentation acknowledging an understanding of the outline policies and procedures are to be kept on file for 2 years for all staff and volunteers that come into direct contact with clients receiving assistance.

What things have changed?

  1. Train the trainer: assign one person to be designated trainer within agency
  2. Register through Agency University and choose Civil Rights training as course
  3. Collect info through course and train all staff/volunteer
  4. Document training with signatures on NTFB Civil Rights training log
  5. Upload completed log as homework assignment

Documents and links below for individual use:

Click here to view the Civil Rights Training video in English

Click here to view the Civil Rights Training material in Spanish

The Emergency Food Assistance Program (TEFAP)

The Emergency Food Assistance Program (TEFAP) is a Federal program that helps supplement the diets of low-income Americans, including elderly people, by providing them with emergency food and nutrition assistance at no cost. It provides food and administrative funds to States to supplement the diets of these groups.

What’s the connection?

More info

TDA/USDA provides forms, information and update to policies. You can find latest info here:

Recall Notices

The FDA & USDA regularly posts recall notices to its website. Our Inventory department monitors these and posts updates regularly on the Recall page of Agency Zone. We may also distribute the information via email when it applies to a product we may have received and could have distributed to agencies. 

Check this list frequently for any recalled items.


Partner Agency Guidebook: Do you have the latest copy?

Everyone in your organization should be familiar with the Partner Agency Guidebook. Each year, new information is included and updated. Be sure to save an electronic copy or print a copy for your key staff and/or volunteers from our Documents page

Sorting 101: Helpful guide to safe sorting

NTFB has created a wonderful guide to help you and your volunteers make informed decisions when it comes to sorting through donated goods: Click here to view Sorting 101

Don’t know who to call: Calling tree tells it all

Please print this for anyone who orders, reports, or picks-up for your agency.

Click here to view and print a food bank contact list and Partner Agency Resources Representative Map

Map the Meal Gap

Click here to locate of the food insecurity rates in your county. You can also download your county's statistics at our Hunger Center.

Got some good news to share?

Has your agency won an award or recently received a grant? Do you have an upcoming fundraiser? We want to hear about it! Share your joy with the Partner Agency Resource Team and your agency could be featured in the newsletter or on NTFB social media.

Email a photo, agency logo (if you have one) and the details of your success to parteam@ntfb.org

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North Texas Food Bank 4500 S. Cockrell Hill Road Dallas, TX 75236-2028 214.330.1396 (MAP IT)

The development of this website was generously underwritten by The Hoblitzelle Foundation.

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