Agency Tool Box
- Agency News Alert
- Agency University
- Close the Gap
- Download a Document
- FAQs
- Find a Member Agency
- Food Forecast
- Online shopping
- Question/Comment
- Submit a Report
- Update My Account
- View a Calendar
Information that matters.
Frequently Asked Questions
|
Font Size ( - ) Small ( + ) Big |
|
Monthly Reporting
1. When is my monthly report due? What if I fail to turn in my report?
Reports are due by the 5th of each month, for the previous month. If you fail to turn submit your reports your account can be placed on hold and you will not be able to receive your order or pick n weigh.
2. Why is it so important to turn in my monthly report?
NTFB uses these numbers to report to Texas Department of Human Services to determine future allocations of USDA commodities and to provide service numbers to Feeding America to use as hunger facts when procuring food products and lobbying for more funds allocated through Congress.
3. How do I know that I have correctly issued my monthly report?
Once you have submitted the report you should receive an email confirmation to the email address you have entered.
4. Should I keep a hard copy of my monthly reports and for how long?
You should keep an electronic copy or a hard copy for at least 1 year.
5. What should I do if I am having technical issues with my computer, and cannot transmit my monthly report?
Contact the agency relations department via email or by phone letting them know of the issues. Since the website is accessible you can enter your reports from anywhere. (ex: Library, home or someone else’s computer.)
6. What questions should I put on my application to make the monthly reporting process easier?
Pantry programs can include names and age breakdown of each family member on your intake form that is signed by each person requesting help. Onsite Feeding programs can gather their numbers based on your sign in sheet or your intake forms.
7. What do I do if I forget my password?
Contact agency relations department arteam@ntfb.org to retrieve your login.
8. What if I don’t get my monthly report submitted by the 5th of the month?
Your agency could get placed on hold until that report is received and entered. That means you will not be able to pick up your order, pick and weigh or add-ons.