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Distribution

1. Do I pick up my order by appointment or walk in?
All orders are processed by walk in and first come first serve from 7 am to 11:30 am, Tuesday, Wednesday, and Thursday. All agencies have the opportunity to shop for pick and weigh, produce and add-ons all three available days, but have only one designated day to pick up an order.

2. Can I add something from this week’s shopping list to last week’s order?
No, once an order has been established and submitted in the system for a given week, new items must be apart of a new order and normal ordering processes are followed

3. What are Add-On’s? Is there a cost for these items?
Add-On’s are items of limited quantity that are available at the time of distribution and are not on the online shopping list. You must fill out an add-on form before shopping in pick and weigh to receive these items.

4. Do I need my Member Agency ID card when picking up my order?
Yes, you must present your NTFB issued ID. If you have need for a replacement, please email agencyrelations@ntfb.org or contact Agency Relations Department.

5. Is it appropriate to tip NTFB staff for their help or support of our agencies?
Although we greatly appreciate your sentiments, it is not appropriate to tip individual staff members for their assistance and support. In fact, personally accepting a gift is against company policy and we ask that employees not be put in a position of having to choose whether or not to accept a personal gift. Tipping a NTFB staff member can jeopardize the recipient’s job and be grounds for loss of membership with the North Texas Food Bank. If you would like to give a donation or contribute in some general way to the Food Bank, please contact the marketing department, and they will inform you of any needs and ways in which to donate.

6. Can I bring food and snacks to share with NTFB staff?
It is ok to do so if the items are not intended for one particular staff member and will be made available for all NTFB staff.

7. Is it appropriate to give gift cards to NTFB staff to show appreciation?
NTFB staff is not allowed to accept personal gifts or gift cards from member agencies or their staff. If an agency wishes to give a personal gift or gift cards, the donation will be immediately given to the Human Resources Director to make the gifts available to all staff through a raffle drawing.

8. Do I need to keep my invoices?
Yes, it is a requirement to keep all NTFB invoices with two signatures for three years and ninety days.

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