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Frequently Asked Questions
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Delivery
1. What should I do if the driver is late?
We ask that you give the truck 30 minutes past the set time, just in case driving conditions or cargo loading causes late arrival. If the truck is over 30 minutes late, contact the Logistics Coordinator, Geoff Slaymaker, and he will provide you with an estimated time of arrival. His contact number is 214.551.7203.
2. What if my order does not include everything that is on my order confirmation?
The driver will make the necessary corrections to both your invoice and the NTFB copy, and then your agency should fax a copy to the attention of Ken Townsend, the Inventory/Online Manager (214.989.6156). You will not be billed for any item that you do not receive as long as we receive a corrected invoice with the driver’s initials
3. How should the free items be divided between the member agencies?
In general the free items should be dispersed EVENLY between the member agencies. If a member agency needs more or less of the free items that should be discussed and agreed upon by the members, not solely decided upon by the Site Coordinator. If any questions of fairness arise, contact Isaac Burren, the Programs Services Manager at 214.695.1644.
4. What if many of the free produce items are bad?
It is our expectation that most, if not all of the produce sent on the delivery is salvageable, however, depending on when the product arrives to us and when we can get those items to you, that may not always be the case. We ask that you take this into consideration, but if you find unsalvageable produce is becoming a norm, please contact Isaac Burren, the Programs Services Manager at 214.695.1644.
5. What is the process for being added to the Delivery program?
The availability of truck space usually dictates our ability to add an agency to the Delivery Site. If you are interested in becoming a Delivery Site, Contact Isaac Burren, the Programs Services Manager at 214.695.1644.