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Capacity Building Reviews

1. Do I have to complete Civil Rights Training every year?
Yes, you must have your staff and volunteers trained on civil rights standards, per USDA guidelines, at least once a year. A training manual is provided at no cost to all member agencies. If you are in need of a manual, please contact the Agency Relations Department. 

2. How long does a Food Handler and Food Safety Manager certification last?
Food Handler Certification is good for two years; Food Safety Manager Certification is good for 5 years. The Food Handler Certification is a requirement for all pantries, and the Food Safety Manager Certification is a requirement for all on-site agencies (meaning they prepare and serve food at the agency). All agencies must have one of these two certifications.

3. When do I need a health inspection from the city?
When ever you are cooking food for the public, your kitchen must be inspected by the city or county. This includes daycares, senior centers, soup kitchens, shelters and any other program that prepares and serves hot meals.

4. What do I do if our location changes?
Inform a member of the Agency Relations Department immediately for a site evaluation and approval, and request an address change from the IRS so they can update your 501c3.  We will need a copy of their confirmation for our records.

5. Can I give food to anyone who looks like they need it?
Food provided by the Food Bank can only be given to clients that meet financial eligibility; those levels are provided by the state, to us and our member network. In case of one time emergencies, you may provide food to anyone who states they have a need. Upon a return visit by this person, you will need to verify their household income.

6. Can we fundraise by using food provided by NTFB?
Food provided by the Food Bank may never be given in return for currency, merchandise, volunteer efforts or any other in-kind payment system. Any of the above mentioned activities may be grounds for loss of membership with the NTFB.

7. How many times must I update the temperature logs?
Logs must be updated a minimum of twice per week, and must be taken on all freezers and refrigerators.

8. Can we pray or have clients attend a religious service before giving out food? 
There can be no actions of a religious nature done in conjunction with food distribution. Signs and literature can be present and made available at the site, as well as invitations to participate in activities after food is provided to clients, provided it is made absolutely clear that participation is not mandatory.

9. What if we want to change our distribution times?
Inform the food bank immediately. Remember, you must be open to the public a minimum of 3 hours per week, as stated in your Member Agency Agreement.

10. What do I do if I want to begin an additional feeding program?
Inform the food bank of your desire to add a program, and we will inform you of the process of changing your member status. DO NOT use food bank product in a program that has not been properly approved by the food bank.

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